+441962587032 [email protected]

FAQ

Frequently Asked Questions.
Our support team is available to answer all your questions if you can't find the answer here.

My Account

What currency can I use for trading?

You can open an account in EUR. Please note that you cannot change your currency selection after registration.

Do I have to deposit money for registration?

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

How secure is trading with you?

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

I have problems with the registration process. What should I do?

Our team at LifecoinFX are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.

How can I register?

Registering at LifecoinFX is extremely simple:
1.Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click on it.
5. That’s all! Welcome to LifecoinFX !

What is the registration fee?

Τhere is no registration fee.

How can I contact you?

The LifecoinFX support team is here for you. You can contact us via email ([email protected]), or by the given phone number for your area in the contact us page, or through our live chat system.

How can I update my personal details?

You can update the information in My Account>Personal Details or contact us by email.

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be sent to your email.

How can I ask for support?

In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]

Deposit & transfers

Trading in any investment opportunity that may generate profit requires customers to deposit money on their online account. Profits may be withdrawn from the online account.
Deposits
Deposit to LifecoinFX should be made from a source (e.g. bank account, payment system, credit/debit card).Client should provide card/bank account ownership confirmation to avoid payments from 3rd parties.For example, if client wants to deposit using card, the card scan copy or card photo should be provided (read more about verification and AML policy). If client doesn’t comply with this policy, deposit can be rejected.Please note that client’s account LifecoinFX   can be deposited with the amount different from what was sent because of the commission. The Company does not charge any commission it can be charged by payment system or bank. Please, find out more about commission on the deposit/withdraw page.
Withdrawals
According to generally acceptable AML rules and regulations, client should withdraw funds only through the same bank account or credit/debit card or payment system account that was used to deposit the funds and the same currency. In addition, when you deposit or withdraw money for trading purposes, you should be aware that additional fees and restrictions may apply. Without derogating of the foregoing, LifecoinFX may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations. Additional information and documents may be required to present from client during withdrawing process.
Withdrawing process
To withdraw your funds you should follow several steps and rules below:
1. Log in to your personal account.
2. Open Internal transfer tab and withdraw your funds from trading account to the MoneyBox.
3. After processing of internal transfer is done, you can apply for the withdraw from the MoneyBox to payment system, bank or card.
4. Open withdraw funds tab and fill out the fields.If the additional documents is required, we contact you within one working day.
When there are two or more active details, the withdrawal is carried out on any of the selected details in proportion to deposits. Withdrawing funds to bank accounts are possible only after depositing money through a bank.The Company does not charge any commission. Commission based on the beneficiary’s bank.Withdrawing process will be completed within 5 business days from the moment of accepting withdrawing request by the Company from the Client.Attention! LifecoinFX, in accordance with international laws on combating terrorist financing and money laundering, does not accept payments from third parties and payments to third parties are not carried out.  LifecoinFX is not liable in case of 3rd parties delays, who are not related to the company.Bank transfer takes 3-5 banking days under normal conditions.The LifecoinFX company processes withdrawals to the Visa, Mastercard, China Union Pay Cards within 1-2 business days. But please note that under normal conditions payments go up to 6 banking days from the moment of accepting withdrawing request by the Company from the Client.

Support

I have problems with the registration process. What should I do?

Our team at LifecoinFX are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.

How can I register?

Registering at LifecoinFX is extremely simple:
1.Click on “Open Trading Account” on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. You will receive a welcome e-mail with a verification link. Click on it.
5. That’s all! Welcome to LifecoinFX!

How can i contact you?

The LifecoinFX support team is here for you. You can contact us via email ([email protected]), or by the given phone number for your area in the contact us page, or through our live chat system.

How can I update my personal details?

You can update the information in My Account>Personal Details or contact us by email.

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be sent to your email.

How can I ask for support?

In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]

Investments

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.

Should I install software?

No, LifecoinFX is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Do you allow VPN/Tor connections?

Yes, however for best performance of the LifecoinFX web interface and API we recommend using a reliable and fast connection.

What’s bid and ask?

In simple terms, the bid represents the price at which you can currently Sell (or close a Buy order) and the ask represents the price at which you can currently Buy (or close a Sell order).
The numerical difference between the bid and the ask is called the spread.
Buy orders are executed at the ask price and Sell orders are executed at the bid price. Buy orders are closed at the bid price and Sell orders are closed at the ask price.

What is the expiration rate?

The expiry rate is the price of the underlying asset at the time of expiry according to feed providers such as Reuters. This is the determining factor in if the option has expired in-the-money or out-of-the-money.

Why do the rates continue to change before I make a decision?

Like the market, rates at LifecoinFX are dynamic and change every second. The market fluctuations affect our automatic pricing engine, which displays rates at real-time. However, here at LifecoinFX, rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.

For your convenience, LifecoinFX makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates, and by the color indicator, which turns the price green upon upward movement, or red upon downward movement.

Platform usage

What is an Underlying Asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

Colors of the rates on the trading platform

Green indicates the rising of a price, and red indicates the falling of a price.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented through the platform. At the Asset Index and Expiry Rates pages whose links can be found at the bottom of the homepage.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

Should I install software?

No, LifecoinFX is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Do you allow VPN/Tor connections?

Yes, however for best performance of the LifecoinFX web interface and API we recommend using a reliable and fast connection.

Why am I unable to make a trade?

Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to [email protected], or by phone.

What is Double Up?

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double Up gives you the opportunity to increase your investment and thus, double your profits.
Double Up Benefits:
Increase your investment on open positions
Make double the profit on expiry
Immediately capitalize on a strong position

What is Rollover?

When it’s close to expiry time of a binary option, the position is out-of-the-money, and the trader is convinced that the market will still move to his advantage, then he can decide to delay the expiration time by activating the “Roll-Over” feature and modifying accordingly the time of expiry.
To do so, the following requirements need to be fulfilled:
The specific binary option (i.e. the underlying asset, expiration time and product type) is still open and needs more than 3 seconds for closing time
The initial invested amount will increase by 30%
The position needs to be “out-of-the-money
The Roll-Over capability is not available for the last trade of the day
The Roll-Over capability is only offered once per position

Legal & Privacy

How secure is trading with you?

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Are payouts taxable?

LifecoinFX traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

LifecoinFX LTD is owned by HY Marketing, 30 St Mary Axe, London EC3A 8AF, UK. Our main office is in London, The Leadenhall Building, 122 Leadenhall St, EC3V 4AB.
The Financial Products offered by the company include Contracts for Difference (‘CFDs’) and other complex financial products. Trading CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, CFDs may not be suitable for all investors because it is possible to lose all of your invested capital. You should never invest money that you cannot afford to lose. Before trading in the complex financial products offered please ensure to understand the risks involved.